Frequently Asked Questions
I have not received a username and password. How can I get one?
All parents/guardians of middle school and high school students were provided a username and password to the Aspen Family Portal at the beginning of the school year. If you are new to the Dover Sherborn Schools you can obtain a Request for Aspen Account Form” from the guidance office. You should receive a Welcome letter that will include your username and password once this account has been created.
How do I login to the Aspen Family Portal? (from website, web browser and mobile device)
Type address into web browser (or use the Quick Link from the Dover Sherborn website):
Why do I get a message stating “Your account has been disabled”?
After three unsuccessful login attempts your account will be disabled.
You must contact the middle/high school front office to request your account be “enabled”.
I cannot remember my password. What can I do to reset it?
Click on the “I forgot my password” link on the Aspen Login page.
As long as you have a correct email address on the system and have created a security question you will be able to automatically receive a new password via email.
When I click on the “I forgot my password” link, I get the following message:
Your account has not been configured for self-service password recovery. Please contact your system administrator.
You must contact the IT Department via email at firstname.lastname@example.org
to request a password reset. Once you have a new password, login to Aspen and click on “Set Preferences” in the upper right corner next to Log Off. Then click on the “Security Preferences” tab and create a security question. If you forget your password again, you will now be able to automatically retrieve it by clicking on the “I forgot my password” link.
I cannot find my child’s Interim Report or Report Card. Where is it?
The middle school and high school Interim Reports are published in the family portal based on specific dates determined by the administration. All parents/guardians will receive a reminder email message as part of the weekly email blast that the report is available in the family portal. The published reports can be found on the initial login page of the parent portal in the lower right hand corner under the "Published Reports" widget.
When I try to open the report nothing is displayed on my computer screen?
Adobe Reader is required to display all published reports in Aspen. You can download Adobe Reader for free from www.adobe.com
Every browser has its own settings for “blocking pop-up” windows. You must allow pop-ups from the ma-dover-sherborn.myfollett.com site in the browser of your choice in order to have the report display correctly.
The Interim Report is no longer available in the family portal. I must have missed the date. How can I obtain a copy?
Please contact the middle school or high school guidance office for a copy of your child’s Interim Report.
How do I disable the pop-up blocker for a particular site when using:
Internet Explorer - Allow Web sites list
You can allow pop-up windows to open in a Web site by adding the Web site to the Allowed sites list. To do this, follow these steps:
1. Click Start, point to All Programs, and then click Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
3. In the Address of Web site to allow box, type the address of the Web site, and then click Add.
4. Click Close.
Mozilla's pop-up blocker is integrated into the browser, much like the pop-up blocker for
Internet Explorer. To disable the pop-up blocker:
1. Open the Tools menu and click on Options.
2. Click on the Web Features icon in the list on the left.
3. Remove the checkmark from beside the Block Popup Windows option.
4. Click OK to close the window. Once you are finished, you can go back into the menu again to turn on the pop-up blocker. Safari Select the Shift+ command +K buttons on your keyboard in order to disable the pop-up blocker for the site you are on in Safari.